FAQ
Everything you need to know about ordering custom awnings and blinds from Awnly — made in Australia and delivered to your door. Can't find your answer below? Get in touch and we'll help.
Ordering & pricing
How does buying a custom awning or blind online actually work?
You choose your product, then configure it to your space — size, fabric, colour and options — right on the product page. The price updates live as you enter your sizes and options, you check out online, and we make it to your exact measurements in Australia and deliver it to your door. You install it yourself using the step-by-step guide included with every order.
Why do you publish prices when most competitors don't?
Because you deserve to know what things cost before you invite anyone into your home. Every product shows a "from" price, and the configurator gives you the exact price for your size before you buy — no drawn-out sales visit required.
Can I get a quote before I commit?
Yes. The configurator price is the price — but if you would rather have it in writing, or your job is unusual, use the Request a Quote form and we will send a written quote, usually within one business day. Quotes are valid for the period stated on the quote.
What payment methods do you accept?
You can pay securely with the methods shown at checkout. All prices are in Australian dollars and include GST.
Measuring & choosing
How do I measure my space?
Each product family has a measuring and installation guide — see our Installation Guides and the measuring guide. Take your time and measure twice — and get in touch if anything doesn’t look right. We’d rather answer a question now than remake a blind later.
Not sure which product is right for me?
Read Picking the Right Blind or Awning, try our Design Your Blind tool to picture a blind on a photo of your own home, or get in touch and we'll point you to the right product for your home.
What do all the Ziptrak® options mean?
The Ziptrak® order form asks you to choose a fit type, a head option, a bottom rail, a weatherstrip and a few other things, mostly without explaining them. Ziptrak options explained goes through every one of them in the order you meet them on the form, and tells you what each choice actually changes.
Can I order fabric or colour samples?
Yes — get in touch and we'll help you see and feel your options before you order.
Delivery
How long does my order take?
Because everything is made to your measurements, production begins once your order is confirmed. Lead times vary by product — roughly two to five weeks — and the estimate for each product is shown on its page. We confirm the expected dispatch date for your order by email within two business days.
What does delivery cost?
Delivery is free on orders over $1,500 to Sydney and regional NSW (postcodes 1000–2263). For smaller orders and the rest of Australia, freight is calculated for your location and shown at checkout. See our Shipping Policy for zones and any areas we cannot currently deliver to.
Installation
Can I install it myself?
Yes — Awnly is supply-only, and our products are designed for confident DIY installation. Every product family has a step-by-step installation guide. Most installations need two people, a drill and a ladder, and take an afternoon; the fixings you use, and confirming your wall or beam can carry the load, are your responsibility. Rather have someone fit it? See Find an Installer.
Warranty & returns
What warranty do I get?
Your product carries the manufacturer's warranty on materials and workmanship, which we pass through to you and manage on your behalf. Periods vary by product and component — see our Warranty page.
Can I return a custom product if I change my mind?
Because our awnings and blinds are made to your exact measurements, they can't be returned for change of mind — so please check your measurements and choices carefully before confirming. This doesn't affect your rights under the Australian Consumer Law: if a product is faulty or not as described, you're entitled to a remedy.
What if my product arrives damaged or faulty?
Please inspect your delivery on arrival. If anything is damaged or faulty, contact us within 7 days with your order number and photos, and we'll make it right at no cost to you.
Still have a question?
We're a real, family-run Australian business and we're happy to help. Get in touch and we'll get back to you quickly.